Marisa Von Wieding, Vice President of Operations at the New Terminal in JFK, shared how the new All-International terminal defines guest journey through innovative technology, personalized services and unwavering commitments for accessibility.
C: New Terminal on JFK
For travelers who flew internationally through JFK New York Airport in 2026, the New One Terminal promised to provide an innovative and extraordinary airport experience unlike the others as soon as we opened our door. As Vice President of Operations, I am happy to be part of a talented team to define what it means to travel through one of the busiest airports in the world. At the new terminal, we call our travelers as “guests” – showing our commitment to hospitality and service excellence. The following is a review of how this terminal is trying to be on the border of air travel, thanks to the latest combination of technology and commitment for personalized services.
Biometric Technology: Goodbye Line, Hello smooth trip!
Imagine gliding through the airport without ever digging your passport or boarding pass. In New Terminal One, that vision came true. The introduction of biometric faces will allow a smooth journey for travelers in check-in, security, and rising, verifying identity with simple views. This is fast, safe, and designed to make the long airport lane a past.
This technology is about the comfort and peace of mind. Guests who choose can expect a process without paper, one step-no more groping documents in each examination post. The result? The boarding time is dramatically shorter, and a travel experience that feels easy.
Personalization: Your trip, your way
The new terminal is designed for travelers and the way they want to travel.
The new terminal is designed for travelers and the way they want to travel. Prefer to handle everything yourself? Decreasing supermarkets, automatic gates, and how to search for intuitive ways make you controlled. Need a little additional help or friendly face? The guest service ambassador will be nearby, ready to help.
The open terminal space and the sun that the sun illuminated will be an amazing background for the installation of art and flexible seating, inviting guests to relax, recharge, or explore. Are you a business traveler who is looking for a calm lounge, a family with energetic children, or the first visitor to New York, there will be space, and services that are adjusted for you.
Accessibility: Increasing Bar for Inclusive Travel
The new terminal makes a strong commitment for accessibility, making sure every guest feels accepted and supported. Lounge and special sensory space will offer a quiet space for those who need it, while mobility equipment and trained staff are ready for guests with physical, sensory or cognitive needs. We will make our comprehensive pre -comprehensive assistance (passengers) will ensure that each guest receives personalized and dignified support throughout their trip.
Technology makes it easier than before to ask for help – before or during your trip. Whether it’s a wheelchair, escort through security, or only a few additional guidelines, assistance is always only a tap or call. Feedback and routine service audits will also ensure that this offer is truly true to meet the needs of the community.
Retail and Help: Taste New York
The retail room is designed to generate the streets of New York, offering a sincere taste traveler and a taste that is cured of the culinary wealth and culture of the city.
While technology and services are at the forefront, the experience of retail and eating a new terminal is also worth mentioning. The commercial terminal program, developed by Unibail-Rodamco-Westfield Airport, will feature more than 300,000 square feet shops, restaurants, lounges and recreational rooms, combining global brands with local favorite. The retail room is designed to generate the streets of New York, offering a sincere taste traveler and a taste that is cured of the culinary wealth and culture of the city.
Exercise Room By Sita: Testing Tomorrow’s Tourism Today
Behind the scenes, the New One Terminal Team has ensured that our advanced technology has been tried and tested thoroughly. What we brought to the terminal was fully integrated before, using a unique training room powered by Sita, a global leader in air transportation technology. Located in Long Island, this terminal replica functions as a living laboratory where every new technology is placed through its steps in front of our guests set foot in the real terminal.
In the training room, staff, partners, and technology providers simulate the entire guest journey-from check-in and security for boarding and luggage claims. This is a place where ideas are tested for stress, adjusted systems, and staff are trained in real world scenarios. The goal: To ensure that every technology, no matter how sophisticated, work smoothly for travelers on the first day.
Commitment to exercise and readiness means less surprise, faster problem solving, and a smoother new service launch. This is an attempt behind the screen that is translated directly into a better and more reliable experience for each guest.
The future of flying starts here
With a combination of the latest technology, a wise design, and a commitment to hospitality, the new terminal at JFK is ready to set new standards for international trips. For our guests, it means more choices, less stress, and trips that feel the same dynamic and friendly like New York itself.
Marisa von Wieding Is the Vice President of Operations at the New Terminal in JFK, the new all-international terminal developer and operator in New York. He oversees the operation and experience of customers at the terminal, which will change the experience of international travel to and from New York. The first phase of the project, with an investment of US $ 9 billion, is the financing of the largest single asset project to date in US history.
Marisa is an accomplished operating leader with more than 30 years of experience in flight and customer service, in a very competitive New York market and operational competition. Before joining the new terminal, Marisa led the operation and experience of guests in the success of rebuilding the Laguardia B. Terminal B. She played an integral role in ensuring the operational readiness of the terminal and served as the main link with the airline partners and the New York Port Authority and New Jersey. Terminal B Laguardia is recognized by the 5 Star Skytrax award for the world’s best new airport terminal.
In addition, Marisa has been tasked with the role of senior in operations in the large airlines of the US Delta Air Lines and Jetblue Airways. He spent seven years in Jetblue, where he led all aspects of operational performance of New York -based airlines as Vice President of System Operations. Previously in his career, Marisa served as Director of Operations JFK New York Delta.
